State Farm® Insurance Agent Maryann Fazzone

"My complex was sent a notice my Renter's Ins. was cancelled!! I had until June and my insurance is supposed to be electronically submitted. Thankfully, Wanda sent proof to me immediately that it was paid, the company didn't call me, or use my electronic payment;( I should've been notified 1st. Since then: My car jumped a curb when in my parking space and I awaited almost two weeks for the appraiser/appraisal;( I didn’t know Stare Farm stops paying at $1000. I had to pay out of pocket OVER $600. + Furious with my insurance company, who never warned me it’d take that long, I had to pay for the extra days rental car;(;( Enterprise did everything to discount my “surprise bill” as a senior, which was even higher. Don’t be fooled by the comercial cause “State Farm was NOT ALWAYS THERE FOR ME!!”"

"Have been working with this office for a number of years, and always treated both professionally and with a personal touch. They want to be certain you are properly insured, as well as taken good care of. Everyone at this location has been great, and recently have been working with Christine on a number of policy questions/concerns. She has been amazing to work with - kind, patient, proactive - even saving us where she could while making sure we were still fully covered! You just can't put enough value on the outstanding service you'll find here."

"We worked with Vickie to get our insurance set up when we bought a house. She was so helpful and helped us get an excellent deal on our homeowners policy AND way better premiums for our auto policies! The process was so easy. Thank you Vickie and the Maryann Fazzone team!"

"Wonderful experience! Agent Vickie South is knowledgeable, follows up quickly, answers all questions, and is always very nice. I went through this agent because of Vickie and am very happy that I did so. Prices are competitive, and so comforting to know I can call Vickie if ever a question or problem. Highly recommend!"

"For the past 25 years, MaryAnn and her team have been providing first-class customer service that truly cares about their customers and their families. I am grateful for all that they have done for my family and I, and proud to be a customer of their exceptional Auto, Home, and Life Insurance."

"I have had my insurance with this agency for over a decade, and I still don’t think this agent knows who I am. Anytime I have ever had to reach out for an issue, I have only spoken with the office staff. The staff is kind and considerate, but issues are rarely resolved with one phone call. Over these past years, working with this agency has been a headache. I pay premiums every six months, and in the last two to three years, my premiums have increased every single time a payment became due. Although they are quick to raise rates, they never seem to have an explanation other than, “Sorry, rates are going up for everyone.” My tipping point was within the past few weeks when I saw another $200 jump in my premium. I called and got the same runaround from the office staff, leaving me with few answers. When I ultimately told them that I was considering ending my policy after this term, I was provided with the most ironic advice ever: “Make sure you don’t sign up with a new agency that will raise your premiums after a few months.” It felt almost satirical that they were saying this to a customer who they just did the same thing to after 11 years with them. Although you would think maybe this would be the first time Mary gave me a call to speak about the issues I was having, you would be wrong. She has never personally assisted me with anything, just her staff. I was not surprised by this, but then something interesting happened; I spoke with my family, who also have insurance with this agency. The day following my call, Mary had her staff reach out to them to ensure they were not dissatisfied with her agency. My family has more policies and coverage than I do, so all she wanted to do was make sure the big ticket clients were happy and would continue to pay her. It’s truly deplorable that the attention she gives to her clients is tiered based on how well they line her pockets. As long as you are one of Mary’s cash cows, you will probably have a great experience here; I did not. I have already found a new agent in the area who was able to quote me auto insurance with the same coverage for premiums that average out to around $50 less per month. The best part was that I was actually able to speak with the agent I am working with and not just his staff. If you are younger or are looking for an agency that provides top-notch customer service, I would greatly advise looking elsewhere. You will not get a reliable agent who is there when you need them if you sign up here. TLDR: Stay away!"

"I love this office! Starting with Lynn always answers the phones very quickly & professionally. Vickie has been amazing thru the process of handling my parents' homeowners and auto insurance. She is professional, very responsive, always has the answers and someone I would always trust. Maryann has amazing staff willing to work and guide you thru every process! Thank you all!"

"We have used this agency for our insurance needs for many years. I always appreciate speaking with a live person when I call there and both our property and auto insurance have been handled expertly, and efficiently. The agents there (most recently Samantha) are always friendly and helpful in providing good advice. I highly recommend this agency!"

"Vicky was awesome she has great customer service skills she is very compassionate and helpful u definitely can tell she loves what she does 18 calls later I found the perfect agent for me she understands our needs and sees to it we get it best customer service rep I ever had I will be sending all my people to her plz thank her again for me"