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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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al demartino

February 23, 2025

5  out of  5
rating by al demartino
"Great job all around.."
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Harold Phillips

February 17, 2025

5  out of  5
rating by Harold Phillips
"Amazing and so helpful, I’d like her to work for my company lol"
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Marisa Adler

February 12, 2025

5  out of  5
rating by Marisa Adler
"Wanda was extremely helpful when I was looking into what my insurance covers! I've been with State Farm and Maryann's office for years and they have always answered all my questions, been very helpful, and must of all kind!"
We responded:
"Marissa, We appreciate your wonderful feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Maryann"
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Stacey Sweeter

January 24, 2025

5  out of  5
rating by Stacey Sweeter
"Christine has been amazing to work with!"
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Deborah Czubak

January 24, 2025

5  out of  5
rating by Deborah Czubak
"Janet is my "Jake" at State Farm's Maryann Fazzone's Office. Whenever I have a question or issue, she's right there & on it. She even responds on her day off!! I can always count on her to follow-up on anything I ask of her."
We responded:
"Hello Deborah, I am very happy Janet and our team been able to help you so much and you love our customer service. We really appreciate your business! Take care. Maryann"
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Eugenie Wolou

January 10, 2025

5  out of  5
rating by Eugenie Wolou
"Mrs Vickie I really appreciate your work, you always have time, do it on time never waste time for me make it easier thank you so much"
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Susan Rossi

December 16, 2024

5  out of  5
rating by Susan Rossi
"As always, great customer service and guidance from Maryann Fazzone's State Farm team specifically, Christine Neroni. She's incredibly thoughtful and responsive to our questions and concerns and provides timely guidance and recommendations."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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JustFor Reviews

December 11, 2024

2  out of  5
rating by JustFor Reviews
"Hard to get ahold of them or a response within a timely manner"
We responded:
"Unfortunately without your full name visible, we are unable to look up your account in our system. We take all feedback seriously, please call our office directly at 518-783-7897, so we can address your concerns.-Maryann"
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Tumbling Dice

November 26, 2024

5  out of  5
rating by Tumbling Dice
"I cannot recommend Christine enough! She has been such a pleasure to work with every time I call the office. Recently, she helped me through a frustrating situation with incredible patience and professionalism. Christine took the time to recalculate my policy to accommodate the changes I needed, and her efforts saved me both time and money. At one point, I was tempted by a better quote from another insurance company, but Christine advised me to consider the possibility of rate increases after six months - a tactic I later confirmed that other company uses to attract new business. Thanks to Christine’s advice, I avoided what could have been a much worse situation. She explained everything clearly, provided multiple quotes to help me make the best decision, and was so prompt in her responses. Her guidance reminded me of how valuable it is to have an agent to rely on - not just a faceless system. Christine's exceptional service and expertise make her truly stand out. I’m grateful to have her as my agent and highly recommend her to anyone looking for dependable and personalized insurance help."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Maryann"
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Carolyn Dacey

November 25, 2024

5  out of  5
rating by Carolyn Dacey
"Met with Vickie South at the Latham State Farm location.She was more than willing to stop all she was attending to and helped me tremendously to get all the paper work in order and title to my adjuster that needed them asap at my convenience. Vickie has also been helping on other issues that came up in the past helping me every step of the way no matter what my concern was .And always with a happy smile like she was happy to help whatever my problem was . I Love state farm and Vickie South is one of many many reasons to Love them more !!! Thank you State farm!!! Sincerely; Carolyn B Dacey"
We responded:
"Carolyn, We’re really appreciate your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Maryann"
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Misbah Naeem

November 13, 2024

5  out of  5
rating by Misbah Naeem
"Anytime and eveeytime I've encountered anyone from state farm office at Maryann Fazzone office located at 619 loudon rd latham NY, I've had the best experience especially with Vickie South and Christine Neroni. 10/10 customer service. I appreciate their kindness alot, I'm a really happy customer!"
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Tyisha Byke

November 7, 2024

5  out of  5
rating by Tyisha Byke
"Vicky was awesome she has great customer service skills she is very compassionate and helpful u definitely can tell she loves what she does 18 calls later I found the perfect agent for me she understands our needs and sees to it we get it best customer service rep I ever had I will be sending all my people to her plz thank her again for me"
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Jamie Im

October 7, 2024

5  out of  5
rating by Jamie Im
"Had great service from Vickie. She was quick and respectful. Definitely will recommend more people here"
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nixoncln

September 27, 2024

5  out of  5
rating by nixoncln
"Christine Neroni @ the Latham NY 'State Farm' was a pleasure to work with...no hoops to jump through over here and got the policy done and dusted, worry free."
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Mike Bingham

September 18, 2024

5  out of  5
rating by Mike Bingham
"best insurance agent ever i have had them for years great rates great people and they are super friendly"
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Christine Saxe

September 17, 2024

5  out of  5
rating by Christine Saxe
"I am so thankful for this State Farm agency! Absolutely the best personalized service. Christine was fantastic! Kind, knowledgeable and efficient. I could not be happier! Highly recommend I would give them 10 stars if I could!"
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Jon Waterhouse

August 16, 2024

5  out of  5
rating by Jon Waterhouse
"I have been with this agency for many years. Competitive pricing and great service. A special shout out to Christine for the exceptional service she provides."
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luanneferris

August 13, 2024

5  out of  5
rating by luanneferris
"Been an agency customer with MARY ANNN FAZZONE for over 30 years. Each interaction is friendly, professional & working with knowledgeable agents is an absolute pleasure. The local personal service is a hometown (area treat), but after hours 800# offers courtesy & assistance 24 hours. Such a convenience! I actually DON'T dread calling the office, as every time, my concerns are catered to, & alleviated. Today's questions were AUTO POLICY related, & expertly handled by CHRITINE. She even suggested ways to save $$$$$ on my premiums, as my status & driving habits have altered. Need insurance with knowledgeable, effective, courteous customer service? Call MARY FAZZONE 'S LATHAM STATE FARM AGENCY. My experience suggests whoever you deal with will be a big help & provide affordable coverage from a long established insurer. Friendly, local service backed up by a venerable company. Winning 🥇 !!!!"
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Alex Rodriguez

August 13, 2024

5  out of  5
rating by Alex Rodriguez
"Good afternoon Vicki, thank your Customer Services (State Farm Insurance) products. I’m very happy for your excellent customer service and guidance. I appreciate your services, thanks again. Enjoy your day. Alex Rodriguez & Family"
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Ameil Mac

August 6, 2024

5  out of  5
rating by Ameil Mac
"I was treated with total professionalism, respect care and concern, Vickie, Wanda and Maryanne are rock stars✨✨ when it came down to helping me out, I appreciate there help✨ ✨👍🏿"
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Paul Mccarthy

August 5, 2024

5  out of  5
rating by Paul Mccarthy
"I contacted State Farm by email after seeing a rate increase on our car. I received a call from Christine N and she explained to me with openness and patience the rate increase going in across the board. She sympathized and was truly understanding of my panic! She looked at both policies on the cars and gave us a couple great ways in which to lower our premiums . She truly does what she can to help if at all possible ."
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Jeff Carr

August 5, 2024

5  out of  5
rating by Jeff Carr
"Christine is knowledgeable, efficient and pleasant to work with. I am very pleased to have her as my representative."
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rick foster

August 3, 2024

5  out of  5
rating by rick foster
"Vickie South handled my insurance request quickly and with great professionalism. I had my insurance quote and paperwork completed in less than an hour. Thank you so much!"
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Da Song

July 19, 2024

5  out of  5
rating by Da Song
"My family and I have been customers of State Farm Maryann Fazzone's office for over 10 years, and we couldn’t be happier with their service. They’ve consistently been easy to work with and have provided exceptional support. Recently, we faced a complicated situation with one of our car insurances involving a title and policy transfer. Vickie South, our agent, was outstanding throughout the entire process. She was extremely thorough, courteous, and customer-focused. Vickie proactively kept us updated and personally ensured that our case was resolved to our satisfaction. Her dedication made a complex situation much easier to handle. Highly recommend State Farm and Vickie South for their professionalism and exceptional customer service!"
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Sarah Noonan

June 22, 2024

5  out of  5
rating by Sarah Noonan
"Very professional and friendly are two words to describe Wanda. She was super helpful and answered all of my questions."