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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tyisha Byke

November 7, 2024

5  out of  5
rating by Tyisha Byke
"Vicky was awesome she has great customer service skills she is very compassionate and helpful u definitely can tell she loves what she does 18 calls later I found the perfect agent for me she understands our needs and sees to it we get it best customer service rep I ever had I will be sending all my people to her plz thank her again for me"
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Jamie Im

October 7, 2024

5  out of  5
rating by Jamie Im
"Had great service from Vickie. She was quick and respectful. Definitely will recommend more people here"
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nixoncln

September 27, 2024

5  out of  5
rating by nixoncln
"Christine Neroni @ the Latham NY 'State Farm' was a pleasure to work with...no hoops to jump through over here and got the policy done and dusted, worry free."
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Mike Bingham

September 18, 2024

5  out of  5
rating by Mike Bingham
"best insurance agent ever i have had them for years great rates great people and they are super friendly"
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Christine Saxe

September 17, 2024

5  out of  5
rating by Christine Saxe
"I am so thankful for this State Farm agency! Absolutely the best personalized service. Christine was fantastic! Kind, knowledgeable and efficient. I could not be happier! Highly recommend I would give them 10 stars if I could!"
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Jon Waterhouse

August 16, 2024

5  out of  5
rating by Jon Waterhouse
"I have been with this agency for many years. Competitive pricing and great service. A special shout out to Christine for the exceptional service she provides."
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luanneferris

August 13, 2024

5  out of  5
rating by luanneferris
"Been an agency customer with MARY ANNN FAZZONE for over 30 years. Each interaction is friendly, professional & working with knowledgeable agents is an absolute pleasure. The local personal service is a hometown (area treat), but after hours 800# offers courtesy & assistance 24 hours. Such a convenience! I actually DON'T dread calling the office, as every time, my concerns are catered to, & alleviated. Today's questions were AUTO POLICY related, & expertly handled by CHRITINE. She even suggested ways to save $$$$$ on my premiums, as my status & driving habits have altered. Need insurance with knowledgeable, effective, courteous customer service? Call MARY FAZZONE 'S LATHAM STATE FARM AGENCY. My experience suggests whoever you deal with will be a big help & provide affordable coverage from a long established insurer. Friendly, local service backed up by a venerable company. Winning 🥇 !!!!"
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Alex Rodriguez

August 13, 2024

5  out of  5
rating by Alex Rodriguez
"Good afternoon Vicki, thank your Customer Services (State Farm Insurance) products. I’m very happy for your excellent customer service and guidance. I appreciate your services, thanks again. Enjoy your day. Alex Rodriguez & Family"
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Ameil Mac

August 6, 2024

5  out of  5
rating by Ameil Mac
"I was treated with total professionalism, respect care and concern, Vickie, Wanda and Maryanne are rock stars✨✨ when it came down to helping me out, I appreciate there help✨ ✨👍🏿"
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Paul Mccarthy

August 5, 2024

5  out of  5
rating by Paul Mccarthy
"I contacted State Farm by email after seeing a rate increase on our car. I received a call from Christine N and she explained to me with openness and patience the rate increase going in across the board. She sympathized and was truly understanding of my panic! She looked at both policies on the cars and gave us a couple great ways in which to lower our premiums . She truly does what she can to help if at all possible ."
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Jeff Carr

August 5, 2024

5  out of  5
rating by Jeff Carr
"Christine is knowledgeable, efficient and pleasant to work with. I am very pleased to have her as my representative."
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rick foster

August 3, 2024

5  out of  5
rating by rick foster
"Vickie South handled my insurance request quickly and with great professionalism. I had my insurance quote and paperwork completed in less than an hour. Thank you so much!"
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Da Song

July 19, 2024

5  out of  5
rating by Da Song
"My family and I have been customers of State Farm Maryann Fazzone's office for over 10 years, and we couldn’t be happier with their service. They’ve consistently been easy to work with and have provided exceptional support. Recently, we faced a complicated situation with one of our car insurances involving a title and policy transfer. Vickie South, our agent, was outstanding throughout the entire process. She was extremely thorough, courteous, and customer-focused. Vickie proactively kept us updated and personally ensured that our case was resolved to our satisfaction. Her dedication made a complex situation much easier to handle. Highly recommend State Farm and Vickie South for their professionalism and exceptional customer service!"
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Sarah Noonan

June 22, 2024

5  out of  5
rating by Sarah Noonan
"Very professional and friendly are two words to describe Wanda. She was super helpful and answered all of my questions."
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G C

June 9, 2024

3  out of  5
rating by G C
"My complex was sent a notice my Renter's Ins. was cancelled!! I had until June and my insurance is supposed to be electronically submitted. Thankfully, Wanda sent proof to me immediately that it was paid, the company didn't call me, or use my electronic payment;( I should've been notified 1st. Since then: My car jumped a curb when in my parking space and I awaited almost two weeks for the appraiser/appraisal;( I didn’t know Stare Farm stops paying at $1000. I had to pay out of pocket OVER $600. + Furious with my insurance company, who never warned me it’d take that long, I had to pay for the extra days rental car;(;( Enterprise did everything to discount my “surprise bill” as a senior, which was even higher. Don’t be fooled by the comercial cause “State Farm was NOT ALWAYS THERE FOR ME!!”"
We responded:
"I'm sorry to hear that you've had a frustrating experience recently. However, I would like to note that my team and I did everything we could to support you during this process. If you have any other questions please contact us by phone.-Maryann "
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DR Christopher Elden O'Brien, Ph D

June 8, 2024

5  out of  5
rating by DR Christopher Elden O'Brien, Ph D
"Wanda Landry is Perfection.. I'm sure she is WELL suited for Mary and the staff there. Regards , Dr. Christopher Elden O'Brien, PhD- PS-She sings the award winning song "Stand by Your Man" like a pro!!"
We responded:
" Dear Dr. Christopher. Thank you so much for the 5 star review. We are certainly lucky to have Wanda. We will pass along the kind words. Thanks for choosing your local State Farm team in Latham, N.Y.- Maryann"
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Alex Wilson

June 7, 2024

5  out of  5
rating by Alex Wilson
"I called with some questions about life insurance and Vickie was very helpful and professional."
We responded:
"Dear Alex, I am so glad to hear that Vickie was able to address your questions about Life insurance. It is always important to plan for the unexpected in life. We look forward to working with you in the future. Maryann"
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Amanda Streeter

May 20, 2024

5  out of  5
rating by Amanda Streeter
"Wanda and Sam were very helpful with getting my renters insurance set up"
We responded:
"Dear Amanda, We appreciate your 5 star review. Thank you for trusting us with your renter's insurance. Maryann"
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Melissa E

May 14, 2024

5  out of  5
rating by Melissa E
"Have been working with this office for a number of years, and always treated both professionally and with a personal touch. They want to be certain you are properly insured, as well as taken good care of. Everyone at this location has been great, and recently have been working with Christine on a number of policy questions/concerns. She has been amazing to work with - kind, patient, proactive - even saving us where she could while making sure we were still fully covered! You just can't put enough value on the outstanding service you'll find here."
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RICHARD O

May 9, 2024

5  out of  5
rating by RICHARD O
"What can I say Awesome as always, Prompt and Friendly Service."
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Mitch C

May 2, 2024

5  out of  5
rating by Mitch C
"We worked with Vickie to get our insurance set up when we bought a house. She was so helpful and helped us get an excellent deal on our homeowners policy AND way better premiums for our auto policies! The process was so easy. Thank you Vickie and the Maryann Fazzone team!"
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Jackie Pollay

April 26, 2024

5  out of  5
rating by Jackie Pollay
"I only have great thing to say about Maryann and her staff. they go above and beyond to answer all questions and return calls promptly. I would highly recommend them for any of your insurance needs (auto, homeowners and life insurance)"
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PL 8090

April 26, 2024

5  out of  5
rating by PL 8090
"I highly recommend Christine Neroni as your insurance representative. She is top notch at what she does, amazing with communication and most importantly she a great person! She will get the job done for you with ease!"
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Wendy Moore

April 16, 2024

5  out of  5
rating by Wendy Moore
"I have been doing business with this agency seemingly forever. They provide great pricing, prompt courteous service and are totally on the ball."
We responded:
"Dear Wendy, Thank you so very much for your wonderful words! We really appreciate your confidence in us, and your business! Take csre Maryann "
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Christine Furstoss

April 14, 2024

5  out of  5
rating by Christine Furstoss
"Wonderful experience! Agent Vickie South is knowledgeable, follows up quickly, answers all questions, and is always very nice. I went through this agent because of Vickie and am very happy that I did so. Prices are competitive, and so comforting to know I can call Vickie if ever a question or problem. Highly recommend!"